order and delivery
Due to the limited number of guitars that Mark makes in a year, and the consistent demand for them- we always have a fairly long time between order and delivery.
The current time between deposit and delivery is 16 months (as of January 2015).
We take a 50% deposit to secure your order.
We apologize for the inconvenience. If he could, Mark would take a year off without orders and catch up. He would love nothing better than to "finish" guitars to order- but this is not feasible without additional manpower and/or capital.
This requires our first time customers to order a guitar sight unseen. This is a dealbreaker for many people interested in Mark's guitars. We understand. Those players that do place an order with us, trust us on a level that is humbling. We take our responsibility to our customers very seriously.
We do not offer an automatic refund. If a customer finds themselves unable to pay the balance on an order, we will find another customer for the guitar. We will return the deposit to the original customer when the guitar is finished. Any fees associated with the refund will be the responsibility of the original customer.
Once you have determined that you are ready to order a guitar from us- contact Kate through the contact page.